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| Criterion |  UX Design Service Blueprinting |  Architecture Views and Beyond |  UX Design Customer Journey Canvas |  Architecture arc42 |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | 0.5-2 Tage | 1-3 Tage | 1-3 h | 1-2 Tage |
Participantsdifferent | 6-12 | 1-4 | 3-10 | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Architecture Views, Cross-view Notes, Rationale | Customer Journey Canvas, Pain Points, Experience Opportunities | Architecture Document, Context View, Runtime View, Deployment View |
Tagsno overlap | Service designOperationsJourneyBlueprint | DocumentationStakeholdersArchitecture | JourneyCustomerService designCanvas | ArchitectureDocumentationCommunication |