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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
HighMediumLowLow
Timedifferent
0.5-2 Tage1-3 Tage1-4 h15-45 min
Participantsdifferent
6-121-41-51-3
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapArchitecture Views, Cross-view Notes, RationaleContext Diagram, Container Diagram, Component DiagramADR File, Decision Log, Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
DocumentationStakeholdersArchitecture
ArchitectureCommunicationVisualization
ArchitectureRationaleDocumentationGovernance
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