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Selected:Service BlueprintingViews and BeyondArchitecture Communication CanvasCustomer Journey Canvas
| Criterion |  UX Design Service Blueprinting |  Architecture Views and Beyond |  Architecture Architecture Communication Canvas |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 0.5-2 Tage | 1-3 Tage | 60-120 min | 1-3 h |
Participantsdifferent | 6-12 | 1-4 | 2-8 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Architecture Views, Cross-view Notes, Rationale | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | DocumentationStakeholdersArchitecture | ArchitectureCommunicationStakeholdersCanvas | JourneyCustomerService designCanvas |