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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
Paper illustration for ALPEN Method
Operations
ALPEN Method
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
HighMediumLowLow
Timedifferent
0.5-2 Tage1-3 Tage10-20 min daily15-45 min
Participantsdifferent
6-121-411-3
Formatdifferent
WorkshopWorkshop + asyncAsyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapArchitecture Views, Cross-view Notes, RationaleDaily Plan, Time Estimates, Review NotesADR File, Decision Log, Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
DocumentationStakeholdersArchitecture
PlanningTime managementProductivityOperations
ArchitectureRationaleDocumentationGovernance
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