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| Criterion |  UX Design Service Blueprinting |  Architecture Views and Beyond |  Operations A3 Problem Solving |  Architecture Architecture Decision Record |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | For a complex deviation with several people involved, the method bundles problem, analysis, and decision onto one page. It creates a shared working space where causes, countermeasures, and follow-up fit together. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | 0.5-2 Tage | 1-3 Tage | 45-90 min | 15-45 min |
Participantsdifferent | 6-12 | 1-4 | 2-5 | 1-3 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Architecture Views, Cross-view Notes, Rationale | A3 Report, Action Plan, Root Cause Analysis | ADR File, Decision Log, Rationale |
Tagsno overlap | Service designOperationsJourneyBlueprint | DocumentationStakeholdersArchitecture | LeanProblem solvingCoachingOperations | ArchitectureRationaleDocumentationGovernance |