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| Criterion |  UX Design Service Blueprinting |  UX Research User Interviews |  UX Research Customer Journey Mapping |  Product Discovery Concierge MVP |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | 0.5-2 Tage | 30–60 min per interview | 2-4 h | 1-4 Wochen |
Participantsdifferent | 6-12 | 1 participant per interview | 4-10 | 3-10 Kunden |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Interview Notes, Themes, Insight Summary | Journey Map, Pain-point List, Opportunity Backlog | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | Service designOperationsJourneyBlueprint | QualitativeResearchCustomerDiscovery | JourneyServiceService design | MVPValidationServiceDiscovery |