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| Criterion |  UX Design Service Blueprinting |  Operations Time Blocking |  Product Discovery User Story Mapping |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | With a calendar that grows on request, the method makes available time explicit again. It combines appointments, focus work, and buffer into a more realistic day structure. | When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | 0.5-2 Tage | 15-30 min Planung, laufend | 2-4 h | 1-3 h |
Participantsdifferent | 6-12 | 1 | 4-10 | 3-10 |
Formatdifferent | Workshop | Async | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Blocked Calendar, Capacity View, Focus Plan | Story Map, Release Slices, Backlog Candidates | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | PlanningTime managementFocus | BacklogJourneyPlanningMVP | JourneyCustomerService designCanvas |