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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a Test Card with four fields for hypothesis, test, metric, and success threshold.
Product Discovery
Test Card
Paper illustration of MVP Test Matrix with a method-specific labelled workspace.
Product Discovery
MVP Test Matrix
Paper illustration of Experiment Canvas with a method-specific labelled workspace.
Product Discovery
Experiment Canvas
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Test Card turns a critical assumption into a testable claim and specifies in advance which result counts as success.When several minimal variants compete to answer the same question, it makes comparing and choosing between them cleaner. It separates problem, assumption, solution, and evidence. The result is captured as a Test Matrix and a Test Plan.When experiments become unreadable after the fact, it arranges hypothesis, signal, and learning goal on a single canvas. It separates problem, assumption, solution, and evidence. The result is captured as a Completed Experiment Canvas and a Success Metric.
Complexitydifferent
HighLowMediumLow
Timedifferent
0.5-2 Tage20-35 min45-75 min30-60 min
Participantsdifferent
6-121-52-81-5
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapTest Card with a pre-set thresholdTest Matrix, Test PlanCompleted Experiment Canvas, Success Metric
Tagsno overlap
Service designOperationsJourneyBlueprint
ExperimentsValidationDiscoveryHypothesis
ExperimentsValidationDiscoveryOptions
ExperimentsValidationDiscoveryHypothesis
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