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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.
Complexitydifferent
HighMediumLowMedium
Timedifferent
0.5-2 TageHalf dayHalf day initial, dann laufend90-180 min
Participantsdifferent
6-12Team-Leads plus ArchitectureEin Team plus Stakeholder5-15
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapInteraction Heat Map, Agreements per PairTeam API DocumentSpotify Model Map, Action List
Tagsno overlap
Service designOperationsJourneyBlueprint
TeamAlignmentCollaborationOrganization
TeamAlignmentCommunicationService
TeamOrganizationAlignmentDiagnosis
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