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Selected:Service BlueprintingTeam Topologies Interaction ModesStakeholder MappingExpectation Mapping
| Criterion |  UX Design Service Blueprinting |  Team Design Team Topologies Interaction Modes |  Facilitation Stakeholder Mapping |  Facilitation Expectation Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | High | Medium | Low | Low |
Timedifferent | 0.5-2 Tage | Half day | 60–90 min | 45-90 min |
Participantsdifferent | 6-12 | Team-Leads plus Architecture | 2-8 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Interaction Heat Map, Agreements per Pair | Stakeholder Map, Engagement Plan, Risk Notes | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | Service designOperationsJourneyBlueprint | TeamAlignmentCollaborationOrganization | StakeholdersAlignmentFacilitationChange | AlignmentStakeholdersTeam |