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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.
Complexitydifferent
HighLowLowMedium
Timedifferent
0.5-2 TageHalf day initial, dann laufend15-45 min60-120 min
Participantsdifferent
6-12Ein Team plus Stakeholder1-32-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapTeam API DocumentADR File, Decision Log, RationaleCommunication Canvas, Stakeholder Messages, Architecture Communication Plan
Tagsno overlap
Service designOperationsJourneyBlueprint
TeamAlignmentCommunicationService
ArchitectureRationaleDocumentationGovernance
ArchitectureCommunicationStakeholdersCanvas
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