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| Criterion |  UX Design Service Blueprinting |  Facilitation Storytelling |  Architecture Views and Beyond |  Facilitation Alignment Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When an insight needs to have an effect, storytelling translates dry facts into a comprehensible development. It combines context, tension, and consequence into a form that people remember and pass on more easily. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 0.5-2 Tage | 45-120 min | 1-3 Tage | 1-2 h |
Participantsdifferent | 6-12 | 1-6 | 1-4 | 4-12 |
Formatdifferent | Workshop | Workshop + async | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Narrative Outline, Key Message, Story Arc | Architecture Views, Cross-view Notes, Rationale | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | Service designOperationsJourneyBlueprint | CommunicationNarrativeStakeholdersFacilitation | DocumentationStakeholdersArchitecture | AlignmentStakeholdersStrategyFacilitation |