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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Storytelling
Facilitation
Storytelling
Paper illustration for ALPEN Method
Operations
ALPEN Method
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When an insight needs to have an effect, storytelling translates dry facts into a comprehensible development. It combines context, tension, and consequence into a form that people remember and pass on more easily.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.
Complexitydifferent
HighMediumLowLow
Timedifferent
0.5-2 Tage45-120 min10-20 min daily30-60 min
Participantsdifferent
6-121-612-8
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapNarrative Outline, Key Message, Story ArcDaily Plan, Time Estimates, Review NotesPower Interest Grid, Strategy per Stakeholder
Tagsno overlap
Service designOperationsJourneyBlueprint
CommunicationNarrativeStakeholdersFacilitation
PlanningTime managementProductivityOperations
StakeholdersFacilitationAlignmentPlanning
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