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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Starbursting with its method-specific working model.
Innovation
Starbursting
Paper illustration of the Lotus Blossom working structure.
Innovation
Lotus Blossom
Paper illustration for Reverse Brainstorming
Innovation
Reverse Brainstorming
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list.When a central question feels too large, the method breaks it into neighboring topic fields with their own depth of ideation. It holds structure and openness at the same time, so adjacent perspectives don't get lost. This grows an idea space out of a core problem.For persistent errors or blockages, the method shifts the view to the opposite of the desired effect. It exposes the mechanics of failure and makes hidden causes easier to grasp. This makes improvement more concrete and the problem clearer.
Complexitydifferent
HighLowLowLow
Timedifferent
0.5-2 Tage30-60 min45-90 min30-60 min
Participantsdifferent
6-123-103-103-12
Formatdifferent
WorkshopWorkshop + asyncWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapStar-Shaped Question Map, Question List, Assumption ListLotus Diagram, Idea Themes, ShortlistReverse Ideas, Risk Themes, Solution Ideas
Tagsno overlap
Service designOperationsJourneyBlueprint
BrainstormingIdeationWorkshopDiscovery
BrainstormingIdeationCreativityDivergenceWorkshop
BrainstormingIdeationCreativityRisk
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