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Selected:Service BlueprintingSpotify Model MappingTeam Topologies Interaction ModesCustomer Journey Mapping
| Criterion |  UX Design Service Blueprinting |  Team Design Spotify Model Mapping |  Team Design Team Topologies Interaction Modes |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 0.5-2 Tage | 90-180 min | Half day | 2-4 h |
Participantsdifferent | 6-12 | 5-15 | Team-Leads plus Architecture | 4-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Spotify Model Map, Action List | Interaction Heat Map, Agreements per Pair | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | TeamOrganizationAlignmentDiagnosis | TeamAlignmentCollaborationOrganization | JourneyServiceService design |