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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
Views and Beyond method illustration showing its working structure
Architecture
Views and Beyond
Paper illustration of two considered options leading to a decision record with a marked status and visible consequences.
Architecture
Architecture Decision Record
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question.An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable.
Complexitydifferent
HighLowMediumLow
Timedifferent
0.5-2 Tage30 min Setup, dann laufend1-3 Tage15-45 min
Participantsdifferent
6-121-3 maintaining, briefing for everyone1-41-3
Formatdifferent
WorkshopAsyncWorkshop + asyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapRAID Log, Status Report SourceArchitecture Views, Cross-view Notes, RationaleADR File, Decision Log, Rationale
Tagsno overlap
Service designOperationsJourneyBlueprint
RiskTrackingStakeholdersGovernance
DocumentationStakeholdersArchitecture
ArchitectureRationaleDocumentationGovernance
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