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| Criterion |  UX Design Service Blueprinting |  Delivery RAID Log |  Decision Making DACI |  Agile ROAM Board |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. |
Complexitydifferent | High | Low | Low | Low |
Timedifferent | 0.5-2 Tage | 30 min Setup, dann laufend | 30-60 min | 20-40 min initial, dann laufend |
Participantsdifferent | 6-12 | 1-3 maintaining, briefing for everyone | 2-10 | 3-15 |
Formatdifferent | Workshop | Async | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RAID Log, Status Report Source | DACI Matrix, Decision Owner, Decision Log | ROAM Board, Owner List |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskTrackingStakeholdersGovernance | DecisionRolesGovernanceAlignment | RiskAgileTrackingAlignment |