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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of RAID Log with a method-specific labelled workspace.
Delivery
RAID Log
A paper-based illustration representing arc42 with its core stages and visible working result.
Architecture
arc42
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting.arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.
Complexitydifferent
HighLowLowHigh
Timedifferent
0.5-2 Tage30 min Setup, dann laufend1-2 TageSeveral meetings plus preparation and analysis; total effort depends on scope
Participantsdifferent
6-121-3 maintaining, briefing for everyone1-4Evaluation team, architects, and relevant stakeholders
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapRAID Log, Status Report SourceArchitecture Document, Context View, Runtime View, Deployment ViewPrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations
Tagsno overlap
Service designOperationsJourneyBlueprint
RiskTrackingStakeholdersGovernance
ArchitectureDocumentationCommunication
ArchitectureQualityRiskTradeoffsStakeholders
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