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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Paper illustration of Stakeholder Salience Model with its method-specific working model.
Facilitation
Stakeholder Salience Model
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy.When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
HighLowMediumLow
Timedifferent
0.5-2 Tage30-60 min60-90 min10-20 min daily
Participantsdifferent
6-122-83-61
Formatdifferent
WorkshopWorkshopWorkshopAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapPower Interest Grid, Strategy per StakeholderSalience Diagram, Strategy per ClassDaily Plan, Time Estimates, Review Notes
Tagsno overlap
Service designOperationsJourneyBlueprint
StakeholdersFacilitationAlignmentPlanning
StakeholdersFacilitationAlignmentGovernance
PlanningTime managementProductivityOperations
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