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| Criterion |  UX Design Service Blueprinting |  UX Research Personas |  Operations ABC Analysis |  Product Discovery Kano Model |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. |
Complexitydifferent | High | Medium | Low | Medium |
Timedifferent | 0.5-2 Tage | 1-3 Tage | 30-60 min | 1-2 Tage |
Participantsdifferent | 6-12 | Internes Team | 1-5 | 10-50 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Persona Profiles, Needs Summary, Scenario Notes | ABC Classification, Focus Rules, Control List | Kano Matrix, Feature Classes, Priority Themes |
Tagsno overlap | Service designOperationsJourneyBlueprint | ResearchCustomerSynthesis | PrioritizationOperationsPortfolio | SatisfactionPrioritizationCustomer |