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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Paper illustration of Riskiest Assumption Test with a method-specific labelled workspace.
Product Discovery
Riskiest Assumption Test
Paper illustration of MVP Test Matrix with a method-specific labelled workspace.
Product Discovery
MVP Test Matrix
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.When an idea hinges on one critical unknown, it prioritizes testing that exact piece of uncertainty first. It separates problem, assumption, solution, and evidence. The result is captured as a prioritized list of assumptions, a test plan, and a result report.When several minimal variants compete to answer the same question, it makes comparing and choosing between them cleaner. It separates problem, assumption, solution, and evidence. The result is captured as a Test Matrix and a Test Plan.
Complexitydifferent
HighLowMediumMedium
Timedifferent
0.5-2 Tage25-40 min1-2 Wochen pro Iteration45-75 min
Participantsdifferent
6-121-52-62-8
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapLearning Card with evidence and next actionPrioritized Assumption List, Test Plan, Results ReportTest Matrix, Test Plan
Tagsno overlap
Service designOperationsJourneyBlueprint
ExperimentsValidationDiscoveryLearning
ExperimentsValidationDiscoveryAssumptions
ExperimentsValidationDiscoveryOptions
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