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| Criterion |  UX Design Service Blueprinting |  Product Discovery Kano Model |  Operations Learning Review |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | 0.5-2 Tage | 1-2 Tage | 1-3 h | 20-45 min |
Participantsdifferent | 6-12 | 10-50 | 3-10 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Kano Matrix, Feature Classes, Priority Themes | Learning Review Notes, System Factors, Improvement Actions | Lessons learned, Action items, Event summary |
Tagsno overlap | Service designOperationsJourneyBlueprint | SatisfactionPrioritizationCustomer | LearningRetrospectiveIncidentOperations | LearningOperationsImprovement |