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| Criterion |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Business Strategy Value Chain Analysis |  Business Strategy Business Model Stress Test |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list. | A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario. |
Complexitydifferent | High | Medium | High | High |
Timedifferent | 0.5-2 Tage | 2-4 h | Half day | Half day |
Participantsdifferent | 6-12 | 4-10 | 3-8 | 3-8 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Value Chain Map, Lever List | Stress Test Report, Action Plan per Scenario |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyServiceService design | StrategyBusiness modelDiagnosisAnalysis | StrategyBusiness modelRiskDiagnosis |