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| Criterion |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Product Discovery Problem Interview |  Product Discovery Fake Door Test |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution. | When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 0.5-2 Tage | 2-4 h | 30-60 min je Interview | 1-5 Tage |
Participantsdifferent | 6-12 | 4-10 | 5-12 Interviews | Nutzertraffic |
Formatdifferent | Workshop | Workshop | Workshop + async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Problem Evidence, Risk Notes, Customer Segments | Click Data, Interest Signal, Learning Decision |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyServiceService design | DiscoveryInterviewsValidation | ValidationExperimentsDemandDiscovery |