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| Criterion |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Product Discovery Opportunity Interview |  Product Discovery Concierge MVP |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 0.5-2 Tage | 2-4 h | 30-60 min je Interview | 1-4 Wochen |
Participantsdifferent | 6-12 | 4-10 | 5-12 Interviews | 3-10 Kunden |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Interview Notes, Opportunity Themes, Customer Quotes | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyServiceService design | DiscoveryInterviewsOpportunityCustomer | MVPValidationServiceDiscovery |