View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Innovation Design Charrette |  Innovation Starbursting |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In a tightly timed design process with many participants, the method pools several lines of thinking in a short time. It brings parallel design energy without letting the discussion tip into endless coordination. This quickly produces solid directions for architecture or space. | Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | 0.5-2 Tage | 2-4 h | Halber Tag bis mehrere Tage | 30-60 min |
Participantsdifferent | 6-12 | 4-10 | 10-50 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Sketches and Concepts, Consolidated Solution Sketch, Prioritized Direction | Star-Shaped Question Map, Question List, Assumption List |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyServiceService design | BrainstormingWorkshopCollaborationIdeation | BrainstormingIdeationWorkshopDiscovery |