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| Criterion |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Architecture C4 Model |  Team Design Team API |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. |
Complexitydifferent | High | Medium | Low | Low |
Timedifferent | 0.5-2 Tage | 2-4 h | 1-4 h | Half day initial, dann laufend |
Participantsdifferent | 6-12 | 4-10 | 1-5 | Ein Team plus Stakeholder |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Context Diagram, Container Diagram, Component Diagram | Team API Document |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyServiceService design | ArchitectureCommunicationVisualization | TeamAlignmentCommunicationService |