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Selected:Service BlueprintingCustomer Journey MappingBusiness Model Stress TestCustomer Journey Canvas
| Criterion |  UX Design Service Blueprinting |  UX Research Customer Journey Mapping |  Business Strategy Business Model Stress Test |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | A Business Model Stress Test checks how well a business model holds up under pressure and headwinds. It compares strengths, risks, market logic, and courses of action. The result is captured as a stress-test report and action plan per scenario. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium | High | Medium |
Timedifferent | 0.5-2 Tage | 2-4 h | Half day | 1-3 h |
Participantsdifferent | 6-12 | 4-10 | 3-8 | 3-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Journey Map, Pain-point List, Opportunity Backlog | Stress Test Report, Action Plan per Scenario | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyServiceService design | StrategyBusiness modelRiskDiagnosis | JourneyCustomerService designCanvas |