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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
HighHighMediumHigh
Timedifferent
0.5-2 Tage1-5 Tage15-60 min je ZyklusHalf day
Participantsdifferent
6-124-121-83-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapLogic Model, Change Objectives, Intervention Components, Evaluation PlanSituation Assessment, Decision Loop, Action UpdatesLeverage Map, Action Strategy
Tagsno overlap
Service designOperationsJourneyBlueprint
ChangeSystems thinkingCapability
DecisionChangeLearningStrategy
Systems thinkingChangeStrategy
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