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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper notes move from an inbox to action, project and calendar collections.
Operations
Getting Things Done
Paper illustration for Eat the Frog
Operations
Eat the Frog
Paper illustration for ALPEN Method
Operations
ALPEN Method
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory.The method protects energy and attention for the task that creates the largest progress and is often postponed.With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time.
Complexitydifferent
HighMediumLowLow
Timedifferent
0.5-2 Tage1-2 h Setup, laufend15-90 min daily10-20 min daily
Participantsdifferent
6-12111
Formatdifferent
WorkshopAsyncAsyncAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapAction Lists, Project List, Review RoutinePriority Task, Completion Note, Daily FocusDaily Plan, Time Estimates, Review Notes
Tagsno overlap
Service designOperationsJourneyBlueprint
ProductivityPlanningTasksExecution
PrioritizationProductivityFocusExecution
PlanningTime managementProductivityOperations
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