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| Criterion |  UX Design Service Blueprinting |  Operations Gemba Walk |  Operations Process Mapping |  Operations After-Action Review |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | High | Low | Medium | Low |
Timedifferent | 0.5-2 Tage | 30-120 min | 1-3 h | 20-45 min |
Participantsdifferent | 6-12 | 2-6 | 3-10 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Observation Notes, Improvement Ideas | Process Map, Handoff List, Improvement Backlog | Lessons learned, Action items, Event summary |
Tags1 shared | Service designOperationsJourneyBlueprint | LeanObservationProcessOperations | ProcessOperationsImprovement | LearningOperationsImprovement |