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| Criterion |  UX Design Service Blueprinting |  Operations Failure Mode and Effects Analysis |  Decision Making Argument Mapping |  Operations Kepner-Tregoe |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. | When statements, evidence, and counterarguments get mixed up, a debate quickly loses its structure. Argument Mapping breaks a thesis down into its reasoning and makes visible what it really rests on. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | High | High | Medium | High |
Timedifferent | 0.5-2 Tage | 2-6 h | 1-3 h | 2-8 h |
Participantsdifferent | 6-12 | 3-10 | 1-8 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | FMEA Table, Risk Priority, Mitigation Actions | Argument Map, Evidence Gaps, Decision Rationale | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskQualityOperationsRoot cause | SensemakingDecisionRationale | Problem solvingRoot causeDecisionOperations |