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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Paper illustration of a Test Card with four fields for hypothesis, test, metric, and success threshold.
Product Discovery
Test Card
Paper illustration of MVP Test Matrix with a method-specific labelled workspace.
Product Discovery
MVP Test Matrix
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.The Test Card turns a critical assumption into a testable claim and specifies in advance which result counts as success.When several minimal variants compete to answer the same question, it makes comparing and choosing between them cleaner. It separates problem, assumption, solution, and evidence. The result is captured as a Test Matrix and a Test Plan.
Complexitydifferent
HighMediumLowMedium
Timedifferent
0.5-2 Tage1-5 Tage20-35 min45-75 min
Participantsdifferent
6-12Nutzertraffic1-52-8
Formatdifferent
WorkshopAsyncWorkshop + asyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapClick Data, Interest Signal, Learning DecisionTest Card with a pre-set thresholdTest Matrix, Test Plan
Tagsno overlap
Service designOperationsJourneyBlueprint
ValidationExperimentsDemandDiscovery
ExperimentsValidationDiscoveryHypothesis
ExperimentsValidationDiscoveryOptions
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