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| Criterion |  UX Design Service Blueprinting |  Facilitation Expectation Mapping |  Team Design Team API |  Facilitation Alignment Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document. | When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable. |
Complexitydifferent | High | Low | Low | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min | Half day initial, dann laufend | 1-2 h |
Participantsdifferent | 6-12 | 3-12 | Ein Team plus Stakeholder | 4-12 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Expectation Map, Alignment Notes, Agreements | Team API Document | Alignment Map, Open Issues, Decision Questions |
Tagsno overlap | Service designOperationsJourneyBlueprint | AlignmentStakeholdersTeam | TeamAlignmentCommunicationService | AlignmentStakeholdersStrategyFacilitation |