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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Architecture Communication Canvas method illustration showing its working structure
Architecture
Architecture Communication Canvas
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.
Complexitydifferent
HighLowMediumLow
Timedifferent
0.5-2 Tage45-90 min60-120 minHalf day initial, dann laufend
Participantsdifferent
6-123-122-8Ein Team plus Stakeholder
Formatdifferent
WorkshopWorkshopWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapExpectation Map, Alignment Notes, AgreementsCommunication Canvas, Stakeholder Messages, Architecture Communication PlanTeam API Document
Tagsno overlap
Service designOperationsJourneyBlueprint
AlignmentStakeholdersTeam
ArchitectureCommunicationStakeholdersCanvas
TeamAlignmentCommunicationService
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