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| Criterion |  UX Design Service Blueprinting |  Domain Modeling EventStorming |  UX Research Customer Journey Mapping |  Innovation Starbursting |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a domain consists of many events, rules, and states, it creates a shared modeling space for the team. It bundles language, flows, and boundaries before domain knowledge fragments into siloed views. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify ideas, open questions, and testable next steps in concrete terms. It opens the thinking space, collects ideas, and leads to testable options. The result is captured as a star-shaped question map, question list, and assumption list. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | 0.5-2 Tage | 2-8 h | 2-4 h | 30-60 min |
Participantsdifferent | 6-12 | 5-12 | 4-10 | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Event Timeline, Ubiquitous Language, Boundaries, Open Questions | Journey Map, Pain-point List, Opportunity Backlog | Star-Shaped Question Map, Question List, Assumption List |
Tagsno overlap | Service designOperationsJourneyBlueprint | Domain-Driven DesignEventsDiscoveryWorkshop | JourneyServiceService design | BrainstormingIdeationWorkshopDiscovery |