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| Criterion |  UX Design Service Blueprinting |  Systems Thinking Evaporating Cloud |  Decision Making Delphi Method |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | High | Medium |
Timedifferent | 0.5-2 Tage | 60-120 min | 1-4 Wochen | 2-4 h |
Participantsdifferent | 6-12 | 2-8 | 6-30 Experten | 4-10 |
Formatdifferent | Workshop | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Conflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments | Expert Forecast, Consensus Range, Assumption Notes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | Theory of ConstraintsAssumptionsSystems thinking | ForecastingExpertsDecisionStrategy | JourneyServiceService design |