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| Criterion |  UX Design Service Blueprinting |  UX Research Empathy Mapping |  Facilitation Decision Jam |  Operations Kepner-Tregoe |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. | For a disturbance that's hard to pin down, the method cleanly separates problem, cause, and decision. It reduces mixing when symptoms allow several interpretations. |
Complexitydifferent | High | Low | Low | High |
Timedifferent | 0.5-2 Tage | 30–60 min | 60-90 min | 2-8 h |
Participantsdifferent | 6-12 | 4-8 | 4-10 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Empathy Map, Assumptions List, Research Gaps | Problem Cluster, Prioritized Challenge, Experiment | Problem Analysis, Decision Analysis, Risk Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | SynthesisQualitativeWorkshop | FacilitationDecisionProblem solvingWorkshop | Problem solvingRoot causeDecisionOperations |