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| Criterion |  UX Design Service Blueprinting |  UX Research Empathy Mapping |  Operations 8D Problem Solving |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | For an acute quality or delivery problem, the method structures immediate protection and root cause work together. It keeps the situation stable while the actual cause is investigated cleanly. |
Complexitydifferent | High | Low | High |
Timedifferent | 0.5-2 Tage | 30–60 min | 1-6 Wochen |
Participantsdifferent | 6-12 | 4-8 | 4-10 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Empathy Map, Assumptions List, Research Gaps | 8D Report, Containment Plan, Root Cause Evidence, Corrective Action Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | SynthesisQualitativeWorkshop | QualityProblem solvingRoot cause |
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