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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of shared options, independently placed voting dots, and a highlighted shortlist.
Facilitation
Dot Voting
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration for ABC Analysis
Operations
ABC Analysis
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection.When a group needs a solid decision without outvoting individual factions, a Consensus Workshop creates a negotiable common ground. It makes agreement, reservations, and open tensions discussable at the same time.With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention.
Complexitydifferent
HighLowMediumLow
Timedifferent
0.5-2 Tage5-15 min1-3 h30-60 min
Participantsdifferent
6-123-205-301-5
Formatdifferent
WorkshopWorkshopWorkshopAsync
Outputdifferent
Service Blueprint, Fail Points, Ownership MapRanked list, Consensus signal, ShortlistConsensus Clusters, Theme Titles, Priority AreasABC Classification, Focus Rules, Control List
Tagsno overlap
Service designOperationsJourneyBlueprint
FacilitationVotingConsensusPrioritization
FacilitationConsensusWorkshopAlignment
PrioritizationOperationsPortfolio
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