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| Criterion |  UX Design Service Blueprinting |  Facilitation Dot Voting |  Operations ABC Analysis |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Low | Low | Medium |
Timedifferent | 0.5-2 Tage | 5-15 min | 30-60 min | 2-4 h |
Participantsdifferent | 6-12 | 3-20 | 1-5 | 4-10 |
Formatdifferent | Workshop | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Ranked list, Consensus signal, Shortlist | ABC Classification, Focus Rules, Control List | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | FacilitationVotingConsensusPrioritization | PrioritizationOperationsPortfolio | JourneyServiceService design |