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Selected:Service BlueprintingDecision Rights MappingCustomer Journey CanvasArchitecture Inception Canvas
| Criterion |  UX Design Service Blueprinting |  Decision Making Decision Rights Mapping |  UX Design Customer Journey Canvas |  Architecture Architecture Inception Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | The Architecture Inception Canvas bundles the first architecture questions into a compact decision picture. It fits when an initiative is still in motion but still needs clear guardrails. |
Complexitydifferent | High | Medium | Medium | Low |
Timedifferent | 0.5-2 Tage | 90-180 min | 1-3 h | 1-2 h |
Participantsdifferent | 6-12 | 4-12 | 3-10 | 3-8 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Decision Rights Matrix, Agreement | Customer Journey Canvas, Pain Points, Experience Opportunities | Inception Canvas, Risks, Goal List, Open Questions |
Tagsno overlap | Service designOperationsJourneyBlueprint | DecisionGovernanceAlignmentResponsibility | JourneyCustomerService designCanvas | AlignmentArchitectureCanvas |