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Selected:Service BlueprintingCustomer Journey CanvasTeam Topologies Interaction ModesCustomer Journey Mapping
| Criterion |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Team Design Team Topologies Interaction Modes |  UX Research Customer Journey Mapping |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | Medium | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h | Half day | 2-4 h |
Participantsdifferent | 6-12 | 3-10 | Team-Leads plus Architecture | 4-10 |
Formatsame | Workshop | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Interaction Heat Map, Agreements per Pair | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | TeamAlignmentCollaborationOrganization | JourneyServiceService design |