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Selected:Service BlueprintingCustomer Journey CanvasATAM (Architecture Tradeoff Analysis Method)Failure Mode and Effects Analysis
| Criterion |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Architecture ATAM (Architecture Tradeoff Analysis Method) |  Operations Failure Mode and Effects Analysis |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. | For a process, product, or service with noticeable failure risks, the method assesses possible failure modes in advance. It directs attention to combinations of occurrence, effect, and detectability. |
Complexitydifferent | High | Medium | High | High |
Timedifferent | 0.5-2 Tage | 1-3 h | Several meetings plus preparation and analysis; total effort depends on scope | 2-6 h |
Participantsdifferent | 6-12 | 3-10 | Evaluation team, architects, and relevant stakeholders | 3-10 |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations | FMEA Table, Risk Priority, Mitigation Actions |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | ArchitectureQualityRiskTradeoffsStakeholders | RiskQualityOperationsRoot cause |