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Selected:Service BlueprintingCustomer Journey CanvasArchitecture Communication CanvasATAM (Architecture Tradeoff Analysis Method)
| Criterion |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Architecture Architecture Communication Canvas |  Architecture ATAM (Architecture Tradeoff Analysis Method) |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | The Architecture Communication Canvas plans architecture communication so the right people receive the right message. The method turns technical complexity into deliberate communication design. | ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation. |
Complexitydifferent | High | Medium | Medium | High |
Timedifferent | 0.5-2 Tage | 1-3 h | 60-120 min | Several meetings plus preparation and analysis; total effort depends on scope |
Participantsdifferent | 6-12 | 3-10 | 2-8 | Evaluation team, architects, and relevant stakeholders |
Formatdifferent | Workshop | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Communication Canvas, Stakeholder Messages, Architecture Communication Plan | Prioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | ArchitectureCommunicationStakeholdersCanvas | ArchitectureQualityRiskTradeoffsStakeholders |