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| Criterion |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Architecture arc42 |  Architecture Architecture Decision Record |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | An ADR permanently records an architecture decision with context, trade-offs, and consequence. It creates continuity for later changes because the decision path stays traceable. |
Complexitydifferent | High | Medium | Low | Low |
Timedifferent | 0.5-2 Tage | 1-3 h | 1-2 Tage | 15-45 min |
Participantsdifferent | 6-12 | 3-10 | 1-4 | 1-3 |
Formatdifferent | Workshop | Workshop | Workshop + async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Architecture Document, Context View, Runtime View, Deployment View | ADR File, Decision Log, Rationale |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | ArchitectureDocumentationCommunication | ArchitectureRationaleDocumentationGovernance |