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| Criterion |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Operations ALPEN Method |  Operations Time Blocking |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | With an overloaded day full of too many tasks, a realistic picture of the day emerges. The method connects estimating, deciding, and buffer thinking so planning fits available energy and time. | With a calendar that grows on request, the method makes available time explicit again. It combines appointments, focus work, and buffer into a more realistic day structure. |
Complexitydifferent | High | Medium | Low | Low |
Timedifferent | 0.5-2 Tage | 1-3 h | 10-20 min daily | 15-30 min Planung, laufend |
Participantsdifferent | 6-12 | 3-10 | 1 | 1 |
Formatdifferent | Workshop | Workshop | Async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Daily Plan, Time Estimates, Review Notes | Blocked Calendar, Capacity View, Focus Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | PlanningTime managementProductivityOperations | PlanningTime managementFocus |