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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Concierge MVP
Product Discovery
Concierge MVP
Paper illustration for Fake Door Test
Product Discovery
Fake Door Test
Paper illustration of a Learning Card with four fields for hypothesis, observation, insight, and action.
Product Discovery
Learning Card
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution.When demand is still unclear, it measures interest in a feature before it is built. It separates real behavior from polite agreement and deliberately keeps build effort small.The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible.
Complexitydifferent
HighMediumMediumLow
Timedifferent
0.5-2 Tage1-4 Wochen1-5 Tage25-40 min
Participantsdifferent
6-123-10 KundenNutzertraffic1-5
Formatdifferent
WorkshopWorkshop + asyncAsyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapConcierge Learnings, Service Blueprint, MVP RisksClick Data, Interest Signal, Learning DecisionLearning Card with evidence and next action
Tagsno overlap
Service designOperationsJourneyBlueprint
MVPValidationServiceDiscovery
ValidationExperimentsDemandDiscovery
ExperimentsValidationDiscoveryLearning
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