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| Criterion |  UX Design Service Blueprinting |  Delivery Communication Plan |  Operations Getting Things Done |  UX Design Customer Journey Canvas |
|---|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Low | Medium | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min | 1-2 h Setup, laufend | 1-3 h |
Participantsdifferent | 6-12 | 2-6 | 1 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Communication Plan, Channel Matrix, Message Cadence | Action Lists, Project List, Review Routine | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | CommunicationStakeholdersDeliveryPlanning | ProductivityPlanningTasksExecution | JourneyCustomerService designCanvas |