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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing C4 Model with its core stages and visible working result.
Architecture
C4 Model
Paper illustration for Communication Plan
Delivery
Communication Plan
Paper illustration: scenarios and architectural decisions are connected to identified risks.
Architecture
ATAM (Architecture Tradeoff Analysis Method)
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.The C4 Model makes a system legible across several resolution levels, from context down to code. It suits situations where different audiences need to understand the same architecture from different altitudes.When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost.ATAM helps teams weigh architecture decisions when quality goals compete. The team considers business goals, stakeholder expectations, and technical decisions together. The evaluation shows which risks need further investigation.
Complexitydifferent
HighLowLowHigh
Timedifferent
0.5-2 Tage1-4 h45-90 minSeveral meetings plus preparation and analysis; total effort depends on scope
Participantsdifferent
6-121-52-6Evaluation team, architects, and relevant stakeholders
Formatdifferent
WorkshopWorkshop + asyncWorkshop + asyncWorkshop + async
Outputdifferent
Service Blueprint, Fail Points, Ownership MapContext Diagram, Container Diagram, Component DiagramCommunication Plan, Channel Matrix, Message CadencePrioritized quality scenarios in a utility tree, Architecture risks with reasoning and assumptions, Sensitivity and trade-off points, Findings report with open investigations
Tagsno overlap
Service designOperationsJourneyBlueprint
ArchitectureCommunicationVisualization
CommunicationStakeholdersDeliveryPlanning
ArchitectureQualityRiskTradeoffsStakeholders
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